Important Notice for HP 95X Series Printer Users: Firmware Update Alert

On January 24, 2025, HP released a new firmware update for the 95X series printers, identified as versions 2502A, 2502B, and 2502AR. This update was distributed via Wi-Fi and may cause compatibility issues, displaying the error message “Non-HP Chip Detected” on certain printers. As a result, some printers may fail to recognize cartridges and become unusable.

How to Prevent Issues:

1. Disable Automatic Firmware Updates: Check your printer settings and turn off the auto-update feature.
2. Avoid Manual Updates: Do not download or install the new firmware from HP’s official website to minimize potential risks.

What to Do If Your Printer is Affected:

If your printer is experiencing issues recognizing cartridges, please contact us immediately for guidance and support.

We are committed to ensuring that our products continue to provide reliable performance.

For assistance, please reach out to us via email or WhatsApp:

• WhatsApp: +86-15992688079

Thank you for your cooperation in protecting your printing operations. Stay tuned for more updates and solutions!