- Replace a different toner cartridge on the same machine.
- Verify whether the abnormal printing situation still occur, if yes, indicating that there is a problem with the printer, and proceed to step 2. The problem disappears after replacement and cleaning, indicating that the toner cartridge may have quality problem.
- The foreign matter still appears after cleaning the laser port, indicating that it is the toner cartridge problem.
- The processing method is simple identification: during the valid period, if there are sporadic complaints under the normal defect rate, the customer can be compensated first, and then claim against to I.Aicon
- For batch complaints, it is necessary to directly contact the sales of the brand, provide a detailed description of the abnormal quality and provide samples of the abnormal products, and give handling suggestion and feedback after the brand side’s appraisal results are issued.
